|
|
|
Your Drinkware Specialists
Feel the Warmth of our Quality & Service!
|
General Information "Once & Done" Setup Charge To cover the cost of processing your artwork and creating a printing screen, all new customers will incur a one-time setup charge of $45.00. As long as you don't change your artwork you will never pay another setup charge on future orders, no matter what Campfire Premiums product you order. Payment Campfire Premiums gladly accepts Visa, Mastercard, PayPal, Checks, or Money Orders from new customers. (Orders paid by check will require a waiting period of four business days before production begins.) 30-day terms will be available to credit-established accounts. Artwork Campfire prices are based
on the receipt of “camera-ready” artwork.
Camera-ready artwork is defined as any vectorized color-separated
file created in Corel Draw, Adobe Illustrator, or Freehand and saved in EPS
format. Also, any scanned image from black and white camera-ready art with a
resolution of 600 dpi at 100% size in black and white TIFF or EPS format is
considered acceptable. Photocopied art, faxed art, and low-resolution formats
such as JPEG and GIF are not considered camera-ready. The re-creation of non-camera-ready
artwork will be billed at $50.00 per hour and will require customer approval
before proceeding. All submitted electronic artwork must be accompanied by
either a mailed or faxed hard copy with color breaks (if multicolored). Imprint Sizing and Positioning Campfire pricing includes the same customer artwork printed on
both the “inboard” (side facing user) and “outboard” (side facing away
from user) sides of the mug at an optically pleasing height, unless otherwise
specified. Orders requiring different imprints on each side of mug will require
an art charge of $20.00. Artwork size will be maximized either in width or
height within the available product imprint area (whichever occurs first),
unless otherwise specified. Distortion Due to the mechanics of
screen-printing on a cylindrical object, an unknown amount of distortion will
occur when artwork is printed around the circumference of a mug. Geometric
shapes, such as circles and squares, will be especially affected. In most cases
the degree of distortion will be unnoticeable to the casual observer and
Campfire will take steps to keep distortion to a minimum. Proofs Paper proofs are available
upon request and are free of charge. Copy accuracy will be the responsibility of
the customer when proof is approved or if no proof is requested. Samples - Random printed samples are available for
$15.00 and includes shipping. - Speculative printed samples are available
for $60.00 and any applicable Pantone mixing fees. The $45.00 setup
fee portion will be credited toward a resulting order. Standard Ink Colors All product pricing
includes one of the following standard ink colors: Light Red
(Approximate Pantone # 185) Red
(Approximate Pantone # 186) Maroon
(Approximate Pantone # 215) Light Orange (Approximate Pantone # 165) Orange
(Approximate Pantone Warm Red) Light Yellow (Approximate Pantone # 107) Yellow
(Approximate
Pantone # 109) Light Green (Approximate Pantone # 354) Green
(Approximate Pantone # 341) Reflex Blue (Approximate Pantone Reflex Blue) Light Blue
(Approximate Pantone Process Blue) Purple
(Approximate
Pantone # 268) Gold
(Approximate Pantone # 871) Silver
(Approximate Pantone # 877) Black
White Custom Pantone (PMS) ink
colors are available for a mixing charge of $25.00 each. (Pantone numbers indicated
above to be used for reference only.) Important: Due to the somewhat transparent nature of printing
inks, the final shade of a particular ink color after being printed will depend
upon the color of the substrate (mug). When choosing an ink color please keep in
mind that ink swatches are printed on white paper. The same ink printed on a
dark colored mug may produce much different results. Campfire strongly
recommends using white ink on dark colored products for optimal legibility. Additional Ink Colors All product pricing
includes one standard ink color. Each additional color will require a setup
charge of $45.00 plus a running charge of $0.50 per mug. Production Time Unless otherwise requested
by the customer, Campfire will ship/deliver on the eighth (8) business day
following the receipt of usable artwork. (“Day One” will be today if usable
artwork is received before noon. “Day One” will be tomorrow if usable
artwork is received after noon today.) All of our products are
available for shipping/delivery on the fifth business day upon request at no
additional charge, but must meet the following requirements: 1. Limited
to catalog quantities 2. Inventory
must be available. 3. One
ink color only. 4. Artwork
must be camera-ready. 5. Prepaid
or credit established accounts only. Note: The requirements listed above apply to any order
needed in less than our standard production time of eight business days. Rush Orders Orders can be completed in
less than five days but will be considered “rush” and are available only on
a limited selection of products. Rush orders must also meet the same
requirements of an order needed in less than eight days and will incur an
upcharge of 25%. Please contact Campfire for product availability. Repeat Orders All files, artwork, and
film on completed orders will be kept on file for two (2) years as the property
of Campfire Premiums LLC. Screens and setups on exact repeat orders will be done
at no charge. Minimum Order Quantities The smallest quantity
available on each item is shown on the pricing schedule for each particular
item. Exact Quantities Knowing that our customers
do not want more or less than their order quantity, Campfire Premiums always
ships exact quantities at no additional charge. Upgraded Packaging Optional velvet drawstring
gift pouches are available in black or gray at a cost of $0.79 each. Copy Change Orders requiring a copy
change in the middle of the run will require a setup charge of $45.00. Ink Color Change Orders requiring an ink
color change in the middle of the run will require a charge of $15.00 (plus
custom color charge if applicable). Shipping - All orders are FOB our factory in
Pendleton, New York. - All orders will be shipped via UPS Ground
unless otherwise specified.
- Shipments requiring either a different
carrier or ship method will require the customer’s account number. -
Claims for goods lost or damaged during
shipment must be filed with carrier. - Drop or split shipments require a charge
of $8.00 per address. Cancellations Orders cancelled during
production will be billed a processing fee of $20.00 as well as for all labor
and materials that have been consumed up to the moment of cancellation. Returns Claims must be received in writing by Campfire Premiums within thirty (30) days of receipt of goods. Returned product will not be accepted without a return authorization issued by Campfire Premiums. |
